Customer Service Officer, UAE National Jobs In Dubai | Majid Al Futtaim

Majid Al Futtaim

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Customer Service Officer, UAE National Jobs In Dubai | Majid Al Futtaim

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

Responsibilities:

  • Maintain up to date knowledge of the SMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
  • Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
  • Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image.
  • Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned. Ensure to maintain a positive, polite, and professional attitude all the times for serving each customer in order to create an unforgettable customer experience.

Requirements:

  • Bachelor’s Degree in any field
  • 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
  • For internal MAF Candidates, 1+ years’ work experience in current position.

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