Customer Service Executive Jobs In Dubai | Zabeel Group

Zabeel Group

Customer Service Executive Jobs In Dubai | Zabeel Group

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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.


  • Actively sell/cross-sell asset and liability products to new and existing customers
  • Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
  • Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
  • Encourage customers to build their balances with the bank in order to migrate to higher customer programs
  • Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
  • Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
  • Attract new customers to branch through personal relations and existing customer referrals


  • High School graduated
  • 2 years’ relevant experience in banking sector.
  • Familiarity with bank products, customer experience and related policies and procedures

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