Customer Experience Specialist Jobs In Dubai | Agoda

Customer Experience Specialist Jobs In Dubai | Agoda

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If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit seasoned Customer Experience Specialists for our Flights team to be based in our Seoul office. This is a fantastic opportunity to coach and help develop a new customer service team supporting our Flights product. If you can speak Korean, we would love to hear from you!

Responsibilities:

• You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat)
• Professionally handle high volume of inquiries from clients and customers
• You will be accountable for meeting individual (KPIs) and team goals
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Continuously identify work process improvements
• Analytical thinking and high problem-solving skills
• Stress tolerance and able to work in a pressured environment
• Willing to support English customers if required
• Willing to work in shift rotations
• Able to work on public holidays and weekends