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Customer Experience Associate Job In Stratford, ON | TD Full Time
Customer Experience Associate Job in Stratford, ON | TD
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| Hiring Organization | TD |
| Job Location | Stratford, ON |
| Date Posted | Jun/24/2022 |
| Base Salary | CND |
| Employment Type | Full Time |
| Valid Until | N/A |
Customer Experience Associate Job in Stratford, ON | TD
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Customer Experience Associate | Stratford, ON |
Job Responsibilities:
- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
