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1- Customer Contact Administrator
Job: Full Time
Location: Dubai, UAE
Job Responsibilities:
- Manage all the missing information for the estimate (Client request, price & availability check status).
- Handle repairs waiting for estimate approval portfolio. Accept estimates and transfer to technical department (print technical papers, add used components bags…).
- Answer to all questions related to repairs (estimates content, prices, lead times, delays, etc.).
- Maintain & communicate end-of-repair date according to information coming from Regional Spare Parts operations, workshops (internal and external), manufactures. In case of delay, contact Boutique and provide new end-of-repair date.
- Participate to the Platform ‘Morning meeting’ and contribution effectively to continuous improvement for the region.