Customer Care – Team Lead II – Level Shoes Jobs in Dubai

Chalhoub Group

Customer Care – Team Lead II – Level Shoes Jobs in Dubai

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A Customer Care Team Leader is directly responsible setting the standards for their team in customer experience, and drive their teams performance across multiple KPIs including but not limited too customer satisfaction, speed of service, resolution of escalations etc.

Job Responsibilities:

  • Ensure your team delivers an outstanding customer experience to every customer contact via any offered communication channel (phone, email , Social Media etc…)
  • Identify ways to be creative and personalise the experience of every customer, whenever possible – especially for our VIP customers.
  • Liase with the brand teams on priorities, both operational as well as continuous improvements
  • Use all CRM and E-commerce systems confidently and use to accurately add notes to orders and cases for all incoming and outgoing contacts.
  • Communicate company policy to customers as necessary and observe at all times.
  • Ensure to keep client confidentiality and company policies for data protection and security at all times.

Job Requirements:

  • Previous E-commerce experience, preferably in a luxury retail environment
  • Experience managing a team in customer services environment
  • Strong written, verbal and presentation skills
  • Able to demonstrate a high level of technical ability and must show an affinity with the luxury consumer
  • Customer Centric Approach

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