Customer Care – Team Lead II – Level Jobs In Dubai | Shoes Chalhoub Group

Customer Care – Team Lead II – Level Jobs In Dubai | Shoes Chalhoub Group

If yes then do not wait and apply for Chalhoub Group , They are currently providing employment opportunities to both experienced professionals and fresh employees. You can simply send them an online job application. If they find you capable then they will absolutely call you for the hiring process. If you want to know more about this company then please read it thoroughly.

Customer Care – Team Lead II – Level Jobs In Dubai | Shoes Chalhoub Group

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For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Responsibilities:

• Ensure your team delivers an outstanding customer experience to every customer contact via any offered communication channel (phone, email , Social Media etc…)
• Identify ways to be creative and personalise the experience of every customer, whenever possible – especially for our VIP customers.
• Liase with the brand teams on priorities, both operational as well as continuous improvements
• Carry out a thorough brief with the advisor on a daily basis at the start and end of each shift to ensure that any follow up given, have been actioned. Check the understanding of any new procedures or brand updates with the advisor.
• Ensure your team motivated and focused to deliver exceptional performance against all KPI

Requirements:

• Previous E-commerce experience, preferably in a luxury retail environment
• Experience managing a team in customer services environment
• Strong written, verbal and presentation skills
• Able to demonstrate a high level of technical ability and must show an affinity with the luxury consumer
• Customer Centric Approach
• Ability to achieve results through influence and problem solving
• Experience leveraging data insights to improve customer experience

Salary and Benefits

Chalhoub Group Undoubtedly, Ingles has attained a reliable position in the market. Now, let’s take a look at the perks and the advantages that this organization offers to its employees.

How To Apply For

Are you interested in applying for Chalhoub Group Job If yes then hit the button below and submit your CV online today. Please make sure that your curriculum vitae is informative, to-the-point and interesting. It is supposed to tell completely about you in your absence. Employers generally do not have a lot of time to read all the CVs so it should be short and professional.