Customer Care – Team Lead II – Level Jobs In Dubai | Shoes Chalhoub Group

Customer Care – Team Lead II – Level Jobs In Dubai | Shoes Chalhoub Group

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For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Responsibilities:

• Ensure your team delivers an outstanding customer experience to every customer contact via any offered communication channel (phone, email , Social Media etc…)
• Identify ways to be creative and personalise the experience of every customer, whenever possible – especially for our VIP customers.
• Liase with the brand teams on priorities, both operational as well as continuous improvements
• Carry out a thorough brief with the advisor on a daily basis at the start and end of each shift to ensure that any follow up given, have been actioned. Check the understanding of any new procedures or brand updates with the advisor.
• Ensure your team motivated and focused to deliver exceptional performance against all KPI

Requirements:

• Previous E-commerce experience, preferably in a luxury retail environment
• Experience managing a team in customer services environment
• Strong written, verbal and presentation skills
• Able to demonstrate a high level of technical ability and must show an affinity with the luxury consumer
• Customer Centric Approach
• Ability to achieve results through influence and problem solving
• Experience leveraging data insights to improve customer experience