Consumer Account Manager Jobs In Dubai | Bayzat

Consumer Account Manager Jobs In Dubai | Bayzat

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We are one of the fastest-growing startups in the MENA region with just over 300 members from 35+ different nationalities. We were listed by Forbes as “One of the most promising UAE-based startups” and are backed by world-leading VCs such as Mubadala and Point72 ventures. We are also one of the best-funded scale-ups in the HRTech space across the region.

Responsibilities:

• Defining and/or re-designing customer service and renewal processes to optimize efficiency
• Partnering with the design & technology team to optimize Bayzat website and platform for user experience, while minimizing required touchpoints
• Developing and delivering customer service/sales training on an ongoing basis
• Continuing to re-design training & processes based on learning from day-to-day operations
• Maintaining and updating CRM to reflect process changes and optimization

Requirements:

• Experience working in a high-growth environment
• Ability to adapt to changes in process or work structure
• Ability to learn quickly and memorize certain product details needed for everyday conversations with clients
• Good level of understanding of health insurance and how it works
• Fluency in another language besides English