Consultant (Field Service Management) Jobs In Dubai 2023 | IFS


Consultant (Field Service Management) Jobs In Dubai 2023 | IFS

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Responsibilities include:

  • Guiding our customers to improve their business through a deep understanding of the core IFS solution and industry accelerators.
  • Understanding the customer’s business, industry and local field service management drivers, practices and policies.
  • Acting as a trusted advisor in articulating and critically evaluating customer-specific business solutions.
  • Seeking opportunities to increase customer satisfaction and deepen customer relationships.
  • Understanding customer business needs and guiding them in the most effective usage of IFS Products.
  • Leading and owning the solution definition and scope for the Service Management portion of the IFS Solution.
  • Identifying and bridging the gap between the customer’s business requirements and IFS Products.
  • Conducting customer training sessions and workshops.
  • Guiding and assisting the customer with testing and Go Live cut-over strategies.
  • Keeping up to date with regulatory and compliance requirements of the Service Management domain in the key focus industries.
  • Managing, coaching and mentoring IFS colleagues.
  • Contributing to the continuous improvement of existing IFS products, processes and methodology.


  • An academic background with a Bachelor or Master’s Degree in Engineering, Business, Information Technology or equivalent.
  • Experience delivering Service Management ERP/IT Solutions in a similar role.
  • Proven ability to lead and influence teams, colleagues, customers and partners.
  • Ability to articulate and critically evaluate customer-specific business needs and solutions in a customer facing role.
  • Expertise in business process mapping and deployment.
  • Strong problem-solving ability, analytical skills and strategic thinking.
  • Excellent interpersonal skills including stakeholder management, negotiation and influencing skills.
  • Excellent communication and presentation skills at the executive level.
  • Ability to work independently and within a team setting.
  • Fluent in English and local language, both oral and written.
  • Ability to travel nationally and internationally.

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