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Responsibilities include:

Guiding our customers to improve their business through a deep understanding of the core IFS solution and industry accelerators.
Understanding the customer’s business, industry and local field service management drivers, practices and policies.
Acting as a trusted advisor in articulating and critically evaluating customer-specific business solutions.
Seeking opportunities to increase customer satisfaction and deepen customer relationships.
Understanding customer business needs and guiding them in the most effective usage of IFS Products.
Leading and owning the solution definition and scope for the Service Management portion of the IFS Solution.
Identifying and bridging the gap between the customer’s business requirements and IFS Products.
Conducting customer training sessions and workshops.
Guiding and assisting the customer with testing and Go Live cut-over strategies.
Keeping up to date with regulatory and compliance requirements of the Service Management domain in the key focus industries.
Managing, coaching and mentoring IFS colleagues.
Contributing to the continuous improvement of existing IFS products, processes and methodology.

Essential:

An academic background with a Bachelor or Master’s Degree in Engineering, Business, Information Technology or equivalent.
Experience delivering Service Management ERP/IT Solutions in a similar role.
Proven ability to lead and influence teams, colleagues, customers and partners.
Ability to articulate and critically evaluate customer-specific business needs and solutions in a customer facing role.
Expertise in business process mapping and deployment.
Strong problem-solving ability, analytical skills and strategic thinking.
Excellent interpersonal skills including stakeholder management, negotiation and influencing skills.
Excellent communication and presentation skills at the executive level.
Ability to work independently and within a team setting.
Fluent in English and local language, both oral and written.
Ability to travel nationally and internationally.

Consultant (Field Service Management) Jobs In Dubai 2023 | IFS