Configuration Specialist Jobs In Dubai | Bayzat

Bayzat

Configuration Specialist Jobs In Dubai | Bayzat

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The main responsibilities of a Customer Success Manager are to ensure training, onboarding, and effective platform usage takes place in parallel to collecting actionable customer feedback that helps to continue to evolve the Bayzat platform.

Responsibilities:

  • Onboarding the client to the platform with full accuracy
  • Work closely with internal departments to ensure that the onboarding process is being adhered to for seamless configuration
  • Take ownership of the turn-around time (TAT) taken for configuration of the client’s account
  • Strict adherence to predefined KPIs & SLAs that ensure configuration is done in a timely manner
  • Go above and beyond to ensure customers are actively working towards their goals and that they will be happy with the service provided. It includes account configuration, analysis, customer outreach and training
  • Utilize various third-party tools (e.g Intercom and Salesforce) to ensure departmental efficiencies and proactive engagement with platform customers
  • Provide actionable insights to the product development team based on customer feedback (i.e. new features and feature enhancements)
  • Provide technical support to customers as and when required by the customer or the customer success managers

Requirements:

  • A minimum of 2 to 3 years of relevant experience in customer-facing roles
  • Be customer-service oriented and strive to deliver an exceptional customer experience
  • Have extensive technical knowledge working on IT projects
  • Ability to multi-task to meet client expectations
  • Strong ability to identify and troubleshoot issues in a timely manner
  • Be a team player who can build and maintain close relationships with a wide range of internal and external stakeholders

To apply for this job please visit www.linkedin.com.

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