Configuration Specialist Jobs In Dubai | Bayzat

Configuration Specialist Jobs In Dubai | Bayzat

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The main goal of Customer Success is helping Bayzat’s customers meet, and surpass, their objectives at work. Customers expect Bayzat to help them become better at their job and perform at a higher level for their company, and the Customer Success team helps them achieve that.

Responsibilities:

• Onboarding the client to the platform with full accuracy
• Work closely with internal departments to ensure that the onboarding process is being adhered to for seamless configuration
• Take ownership of the turn-around time (TAT) taken for configuration of the client’s account
• Strict adherence to predefined KPIs & SLAs that ensure configuration is done in a timely manner

Requirements:

• A minimum of 2 to 3 years of relevant experience in customer-facing roles
• Be customer-service oriented and strive to deliver an exceptional customer experience
• Have extensive technical knowledge working on IT projects
• Ability to multi-task to meet client expectations
• Strong ability to identify and troubleshoot issues in a timely manner
• Be a team player who can build and maintain close relationships with a wide range of internal and external stakeholders