
Emirates NBD
Client Services Representative Jobs In Dubai | Emirates NBD
The client services team in corporate banking supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team
Responsibilities:
- The Customer Service Representative supports the Relationship Managers coverage team to ensure that all customer related processes queries issues challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers
- This is a highvolume high intensity team and experienced qualified team members are key to manage and deal with client queries escalations and stakeholders within the bank
- The Client Services Representatives also ensures that
- Services are delivered consistently to clients
- Issues are prioritized considering the attention required
- Identify opportunities to automate and make the processes efficient
- Proactive customer engagement for preempted issues such as major system changes
- Ensure customers operational needs and requirements are timely addressed
- Minimum engagement of RMs in operational issues which will help coverage also to gain maximum wallet share of business and generate maximum yield from clients
Requirements:
- The Customer Service Representative supports the Relationship Managers coverage team to ensure that all customer related processes queries issues challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers
- This is a high-volume high intensity team and experienced qualified team members are key to manage and deal with client queries escalations and stakeholders within the bank
- The Client Services Representatives also ensures that
- Services are delivered consistently to clients
- Issues are prioritized considering the attention required
- Identify opportunities to automate and make the processes efficient
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