Call Centre Executive Jobs in Abu Dhabi | NMC Hospital Jobs

Job Responsibilities:

• Call Centre Executives are ultimately responsible for the call center procedure
• Executives have the responsibility to answer the telephone at all times and at no time the telephone be left unattended.
• To ensure calls should be attended on or before the third ring promptly
• Voice clarity should be there so that the caller will be in a position to understand.
• Please remember that you are working for a Hospital and act with responsibility.
• Need to note down the details clearly so that there is no miscommunication at any point of time.
• Ask for phone number and extension
• Reason for calling
• Be sure to fill in the date, time and your initials

Job Requirements:

• Preferably a college graduate in any discipline.
• Clarity in communication and voice clarity and perfect modulation and patients to listen to the caller.
• Minimum 2-year experience as a call center executive / telephone operator in a patient focused environment and operation of multi-line switchboard system.
• Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.