Call Center Representative ( Malay or Chinese) Jobs In Dubai | fnp

Call Center Representative ( Malay or Chinese) Jobs In Dubai | fnp

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Call Center Representative ( Malay or Chinese) Jobs In Dubai | fnp

List Of Vacant Positions (Newly Updated)

Responsibilities:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up on customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Requirements:

• High school diploma or equivalent
• Excellent verbal and written skills in Malay or Chinese
• Proficient in relevant computer applications
• 1-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills