Business Solutions Operations Officer Jobs in Dubai | Emirates Jobs
To provide comprehensive systems and business support functions in Skywards (Emirates’ Loyalty Programme), to influence members to behave in ways that positively affects profit drivers for the airline. This includes roles related to partnership & product launches, life-cycle and tier management, commercial co-ordination and tactical promotions, ensure availability of the Loyalty functions at agreed performance levels to user community and administering the platform.
- Support launch, enhancements, and terminations to partners and/or products. Act as technical/system subject matter expert. Lead coordination with other internal teams and departments to scope and detail requirements, review solution designs and ensure services and systems setup is completed on time and per requirements.
- Ensure Loyalty function availability by providing subject matter expertise to user community. Actively monitor the availability and functioning of the loyalty features and manage stakeholders/ operations in case of service disruptions.
- Provide end to end support to campaign owners from campaign design to execution: set-ups, monitoring and issue resolutions.
- 5+ Years in Information Technology, IT Sales
- 12 Years schooling or equivalent
- Experience in Information Technology, Systems, Project Management, Loyalty domain & interfaces and/or Quality Assurance.
- Strong stakeholder management skills and experience.