Asst Manager Customer Service / Manager Customer Service Jobs In Dubai 2023 | Mumzworld

Asst Manager Customer Service / Manager Customer Service Jobs In Dubai 2023 | Mumzworld

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Responsibilities:

• Excellent ability to solve customer service issues and demonstrate passion for delivering a positive customer experience.
• Working with stakeholders and business teams in real time to track, identify and report on trending issues.
• Providing MCI/DED contact support to all customer escalation to government bodies.
• Providing customer service to customers over different social media platforms such as Facebook, Twitter, Instagram, Youtube.
• Designing, implementing and monitoring the quality assurance formats and standards.
• Designing, approving, and evaluating all training programs, and training materials.

Skills

• Proven customer support experience or experience as a Client Service Representative.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent verbal and written communication skills in English and Arabic.
• Has effective coaching and people development skills.
• Proficient in MS Office – Word, Excel, and PowerPoint.
• Ability to work under pressure and meet all deadlines.
• Proven project and time management skills.
• Effective people and team-building proficiencies.
• Ability to positively influence the customers as well as the team members.
• Familiarity with Freshdesk CRM will be a plus.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multitask, prioritize, and manage time effectively.