Agent, Information Technology Helpdesk Jobs In Dubai | Kerzner International

Kerzner International

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Agent, Information Technology Helpdesk Jobs In Dubai | Kerzner International

The IT Helpdesk Agent is responsible for the day to day service delivery and operations of the IT Service Desk support function and, responsible for the delivery of consistent IT support services to the business. Provides first level of support and logging of all IT related service requests and incidents for both Atlantis.

Responsibilities:

  • Certification in ITIL v4 would be an added benefit
  • Diploma in Computer Science or related field would be an advantage
  • Any Microsoft Certification or equivariant

Requirements:

  • Understand IT process and administrative tasks, IT service delivery and ITIL Framework
  • At least 1 years’ experience working in a role with exposure to related businesses and processes
  • Administrative Writing Skills, Microsoft Office Skills, Organization, Analyzing Information, Professionalism and Problem Solving
  • Ability to work under pressure and multi task

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