Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.
Job Responsibilities:
Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
Role model for customer service and meeting or exceeding customers’ expectations
Share your customer service experience and train selected team members to fine-tune their service skills
Be a resource for Retail Professionals in dealing with complex customer service situations
Brand Ambassador, consistently exhibiting the Brand Attitude and Values
Job Requirements:
Preferably a minimum of 3 years leading a retail team in sports/fashion